Front Desk Clerk

Welcome and accommodate guests and staff in an effective and courteous manner. Directly participates in operating a traditional 24-hour, seven days a week, hotel-style front desk operation. Answers external and internal telephone calls taking and delivering messages as needed. Provides guest services at the conference center so each staff member and guest experiences a positive impression of the facility. Works in conjunction with all guest service employees. Deals with any conference center guests and employees who require or request hospitality services.

 

Responsibilities:

  • The front desk will be staffed to provide services 24 hours a day 7 days a week.
  • After training, must display a working knowledge of emergency procedures so that employee and guest safety will be insured.
  • Utilizes the radio/paging internal communication system used throughout the facility.
  • Acts as the PBX attendant during his/her absence.
  • Assists in coordinating registration functions for all guests.
  • Daily front desk checklist tasks that include:
  • Check in and check out functions.
  • Guest orientation of the local area and the conference center facilities.
  • Preparation and hand out of name tags, parking passes, and other orientation information.
  • Proper telephone service techniques and PBX operation.
  • Handling of guest mail, messages, and special deliveries.
  • Coordinate reservations for guest transportation.
  • Full understanding and utilization of the property management system.
  • Familiarization with night audit functions.
  • Assist all guests in any way possible.
  • Maintain a limited supply of sundries.
  • Issue and monitor safe deposit boxes.